5.1 Conclusion of the Contract
5.1.1 The contract becomes binding once the initial payment is made to the organiser by the given due date.
5.2 Responsibility for Delivering on Contracts
5.2.1 The organiser is responsible for ensuring that the travel package delivers what has been agreed with the traveller. The organiser is also responsible for any services they procure from service providers in order to deliver on the contract (such as transport operators and hotels).
5.2.2 A potential retailer is responsible for the information they provide to the traveller and for de-livering on the contract in the same way as organisers, if the organiser is based outside the Eu-ropean Economic Area and the retailer cannot provide evidence of the organiser delivering on these responsibilities.
5.2.3 Prior to concluding the contract, the traveller must be given information on whether the organ-iser or the retailer has provided a security as referred to in the Finnish Act on Providers of Travel Service Combinations (921/2017) and whether the security covers the package travel in question.
5.2.4 The traveller can report breaches of contract pursuant to these terms and conditions by con-tacting either the organiser or the retailer.
5.2.5 The complaints procedure is laid down in Section 13 of the general terms and conditions for travel.
5.3 Content of Contracts
5.3.1 Each package must include the services and arrangements that have been agreed between the traveller and the organiser. The contract must cover all the terms and conditions supplied in writing or electronically before the conclusion of the contract, the standard information form and other information concerning the package required under the Act on Travel Service Com-binations (www.finlex.fi/fi/laki/alkup/2017/20170901) and the Decree on Information to Be Provided to Travellers on Travel Service Combinations (www.finlex.fi/fi/laki/alkup/2018/20180181).
5.4 Potential Safety risks at the Destination
5.4.1 The organiser must inform the traveller of any special risks relating to the trip and the general health regulations in force in the destination country prior to the trip, www.um.fi. The travel-ler is responsible for obtaining any advice specific to their personal health concerns themself. The traveller must be provided with instructions in the event of an illness, an accident or an-other similar event.
5.5 The Organiser’s Obligation to Provide Assistance
5.5.1 If the traveller falls ill, has an accident, becomes a victim of a crime or suffers other losses dur-ing the trip, the organiser must provide the traveller with information on health services, local authorities and consular assistance as well as access to a means of distance communication and help the traveller to make alternative travel arrangements and provide other necessary as-sistance without undue delay. The traveller will bear the costs of these and any other special arrangements required by the circumstances (such as new transport, additional nights in a ho-tel and any additional costs incurred by the organiser) that the organiser makes to accommo-date the traveller’s situation. If a situation such as that referred to in Section 12.1 b of these special terms and conditions for package travel arises during a trip, the organiser must provide the traveller with appropriate assistance and take any reasonable steps to limit the traveller’s losses and inconvenience.
5.5.2 The organiser has the right to charge a reasonable fee for any such assistance provided, if the traveller has caused the situation intentionally or through negligence. However, the fee must not exceed the actual costs incurred by the organiser from providing the assistance.
5.5.3 An organiser who does not have local staff available to assist travellers at the destination must provide the traveller, prior to the trip, with the name and contact details of the local repre-sentative of the organiser or retailer, or similar information about local points of contact that the traveller can turn to for assistance. In the absence of such representative or point of con-tact, the traveller must be given information on how they can contact the organiser or retailer if necessary.
5.6 The Traveller’s Special Obligations and Responsibilities
5.6.1 In addition to what has been stated above in Section 8 of the general terms and conditions for travel on the obligations and responsibilities of the traveller, the traveller may be held liable for any consequences and/or costs incurred from their use of the services or components included in the package in a manner that violates the package travel contract. For example, failure to use all or part of any transport services included in the package may cause the traveller to lose their right to some or all remaining services.